Returns & Exchanges

Due to the perishable nature of our premium seafood, SEATOPIA cannot accept physical returns once a delivery has been completed. If your order arrives damaged or fails to meet our quality standards, please contact us within 24 hours for a full refund or replacement.

Return Process

• 1.
  Inspect Your Catch

  Upon arrival, please immediately inspect your shipment to ensure all items are present and have maintained the proper temperature.

• 2.
  Document the Issue

  If there is any damage to the packaging or quality concerns with the product, take clear photos of the items and the shipping label.

• 3.
  Contact Support

  Email our concierge team at support@seatopia.com within 24 hours of delivery, including your order number and the photos of the issue.

• 4.
  Resolution Process

  Our team will review your claim within 1-2 business days to issue a credit to your original payment method or arrange for a priority replacement shipment.