Frequently Asked Questions
Everything you need to know about our ocean-to-table experience.
How is the seafood packaged for shipping?
All SEATOPIA products are flash-frozen at the source and shipped in compostable, insulated coolers with dry ice to ensure they arrive at your door in peak condition.
Where do you source your seafood from?
We partner exclusively with sustainable, small-scale aquaculture farms and wild fisheries that prioritize regenerative practices and avoid the use of antibiotics or growth hormones.
Can I track my order once it has shipped?
Yes, once your order is processed, you will receive a confirmation email containing a tracking number to monitor your delivery in real-time.
What is your return policy for perishable goods?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or compromised, please contact our support team within 24 hours for a full refund or replacement.
Is SEATOPIA seafood sushi-grade?
Absolutely. Our 'super-frozen' technology locks in freshness and eliminates parasites, making our entire selection safe and delicious for raw consumption or sushi preparation.
Do you offer subscription options?
Yes, we offer flexible subscription plans that allow you to save on every order and choose your preferred delivery frequency, which can be paused or cancelled at any time.